Tuesday 15 June 2010

How to display 3CX call reports in MS Dynamics CRM 2013? -



How to display 3CX call reports in MS Dynamics CRM 2013? -

what want instead of getting phone call study on phone call reporting module on phone scheme server, want reach same 1 within ms dynamics crm 2013.

software utilize windows 7 64-bit, dynamics crm 2013 installed 3cx crm integration module, 3cx phone scheme pro.

during configuration of ms dynamics crm plugin checked checkbox "store phone call info in microsoft dynamics".

does allow me view 3cx phone call reports within dynamics crm 2013? , if yes, can find it?

if above not case, there other solution solve request? tried find 3cx api (on official 3cx web page) provide feature nothing.

thanks in advance!

this tool allow export phone call info 3cx standard sql database.

http://www.voiptoys.com/3cx-exporter-for-call-detail-records

you'll want create custom entity in dynamics crm matches info you've exported sql database through exporter tool.

then after you've done that, can write simple crm plugin dynamics read phone call info sql custom crm entity.

you create reports based off of entity.

dynamics-crm-2013

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